Refund policy

Return and Refund Policy

At ONS PARFUMS, we want you to be happy with your order. This policy applies to orders delivered in Egypt.

Change-of-mind returns
You may request a return or exchange within 14 days of receiving your order. The fragrance must be unused and in the same condition in which you received it. Please keep the original packaging and your order confirmation or receipt.

A used fragrance, or one whose protective seal has been broken and cannot be restored to its original condition, may not be eligible for a change-of-mind return where permitted by Egyptian law.

Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, email us as soon as possible and within 30 days of delivery. Include your order number and photos where possible. We will arrange an exchange or refund, as appropriate, at no additional cost to you.

How to request a return
Email hello.onsparfums@gmail.com with your order number and details of your request. We will explain the next steps and arrange collection through our shipping partner. Please do not send an item back before contacting us.

Return shipping
We will arrange collection for eligible returns within the 14-day change-of-mind period and for damaged, defective, or incorrect items at no additional cost to you.

Refunds
Once your return is confirmed as eligible, we will process your refund using the same payment method used for the purchase, in accordance with Egyptian consumer protection law. Your bank or payment provider may take additional time to show the refund.

This policy does not limit any rights you have under Egyptian consumer protection law.

For any return or refund question, contact hello.onsparfums@gmail.com.